FAQ

If I want housekeeping services, are they available and what is the cost?

We do offer housekeeping! The suite or villa is cleaned before the guest arrives and then after the guest's departure. The unit is equiped with a starter kit, which consists of toiletries, toilet paper, and dishwashing liquid for the first day. After the starter kit runs out, each guest is responsible for purchasing all other supplies they will use during their stay.

Arrangements for housekeeping can be made by calling Ext 6000 (Care Department). We offer:

Tidy Service: Fresh towels, trash removal, vacuuming, new bathroom amenities, and making the beds. Mini-Suite & 1 Bedroom Villa: $14 per day. 3 Bedroom Villa: $25 per day.

Daily Full Service: Mini-Suite & 1 Bedroom Villa: $25 per day and 3 Bedroom Villa $55 per day.

Why do I need a security deposit and what options do I have?

Beginning June 1st, 2013, Star Island Resort will require a $200.00 credit card authorization per unit from all guests. Our retail outlets will also become cash-free and will no longer accept cash. Owners and guests may charge purchases on their credit card or charge to their room with an authorized credit card on file. (Excludes Gift Shop, Water Sports, & Concierge)

The resort collects the security deposit to protect the contents of each unit for the owners and Managment Company. The authorization can only be done with a major credit card and it is not an actual charge, but a hold placed on your credit limit. A debit card can take up to 30 days to release the authorization. Please refer to your card issuer for their authorization policies.

Where can I buy extra supplies, such as paper towels, groceries, etc?
Our Chillie Hillie's Gift Shop and Snack Shack is on property and there is a Publix supermarket, 2 Wal-Marts, and a Walgreens pharmacy within a 1/2 mile from the resort for all the supplies you may need.
What time is check-in and check-out? Can I check in early? How late can I check-out?
Check-in is at 4 PM and check-out is at 10 AM. If your assigned condo is ready prior to 4 PM, we can check you in early, but we cannot guarantee early check-ins prior to 4 PM. If you would like to request a late check-out, you must contact the front desk to check for availability. A late check-out fee of $50 will iccur.
What is included in our unit? What types of beds are in each unit?

We offer three types of units:

Mini-Suite (600 sq. ft.): The mini-suite sleeps 4 people featuring a separate bedroom with two double beds, a den-by-day which has a queen sleeper sofa and a mini-kitchen equipped with coffeemaker, microwave, mini-fridge, dishwasher, 2-burner stove top, china, & utensils. eash room features its own remote control color television.

1 Bedroom Villa (850 sq. ft.): This lavishly decorated villa sleeps 4 and has a master bedroom with a king-size bed and jacuzzi. The living room has a queen sleeper sofa, dining room for 6, remote control television, & stereo system. The kitchen is fully equipped with refridgerator, stove, microwave, coffeemaker, toaster, & dishwasher. Most units have a washer & dryer.

3 Bedroom Villa (1450 sq. ft.): This villa sleeps up to 8 and offers a king-size bed in the master bedroom with a jacuzzi. two double beds in the second bedroom, 2 bathrooms, fully-equipped kitchen, dining room, and a living room with a queen sleeper sofa. Also included is a den-by-day, which has a queen sleeper sofa and a mini-kitchen, which is concidered the 3rd bedroom. Most units have a washer & dryer. This unit is a combination of the Mini-Suite & 1 Bedroom Villa.

Is there Internet access at the resort?
All units have free wireless internet access (please see the front desk for the access code). It is also available around the pool area.
What is the smoking policy of the resort?
All of our rooms are non-smoking. Guests are allowed to smoke in the public outdoors areas and on the patios or balconies of the units. Guests that smoke in the villas are charged a smoking fee of $250 to cover special cleaning.
Does Star Island Resort charge a resort fee? If so, what does it include?
The resort fee is currently $10 per day per unit. The resort fee increases to $12.50 per day per unit for any new reservation booked on or after January 1, 2015. It includes complimentary wireless internet access, parking, use of the fitness center, tennis, basketball, miniature golf, putting green, driving range (free 8:30Am to 9:30AM), men's & women's locker rooms with saunas and private jacuzzi, and sand volleyball. Resort Fee is taxed at 13%.
What activities are available and is there a cost?
Star Island Resort has many activities. They include 2 outdoor pools (one is zero entry), 9 tennis courts, putting green, driving range (free 8:30AM to 9:30AM), 9-hole miniature golf, sand volleyball, and basketball. There is no cost for any of these activities. However, when you pick up your equipment, you will be required to fill out our rental form. If the items are not returned by 7 PM the same day, a charge will be placed on your room. For a full list of activities, please click HERE! We do have watersports on Lake Cecile. Please click HERE to see prices.
Is there security on-site?
Yes, we are located in a gated community and have security 24/7.
Is Star Island Resort pet-friendly?
We do not allow pets. Local kennels are available for pet housing. Service animals are accepted.
What if I need a crib or rollaway bed?
Cribs are complimentary, however there is a $10 charge per day for a rollaway bed. If you need either of these items, please call Ext 6000 (Care Department).
Is there an ATM on property?
Yes, located in the lobby by the elevator.
Are there safes in the units?
Yes, there are safes in each unit. They are large enough to hold your laptop.
What are the hours of the Front Desk, Pool, and Fitness Center?
The front desk is open 24/7. The pool hours are 8 AM to 11 PM daily. The Fitness Center's hours are 6 AM to 9 PM daily.
Where can I buy attraction tickets?
We have a guest service desk in the lobby. They can also make arrangements for taxis / paid shuttles to the theme parks and airport. You may reach them at (407) 997-8000 Ext 5605.
Timeshare Owner Payment Information
If a timeshare owner fails to make timely payments of timeshare plan common expenses, ad valorem taxes, or special assessments, an assessment lien against the timeshare owner’s timeshare interest may be foreclosed in accordance with a judicial foreclosure procedure or a trustee foreclosure procedure, either of which may result in the loss of the timeshare owner’s timeshare interest. If the managing entity initiates a trustee foreclosure procedure, the timeshare owner shall have the option to object pursuant to Florida law, and in such event the managing entity may thereafter proceed only by filing a judicial foreclosure action.