How do I start the process of exchanging?

After you receive your membership card, you can then begin to use the services of Interval International.

What is the difference between deposit first and request first methods of exchanging?

Deposit first means you are going to request a travel date after your week which requires you to deposit your week first. Request first means you are planning to request a travel date before your week, which would allow you to place a request without giving up usage of your week. If Interval International is unable to confirm your request you would get your week back under the Request First method of exchanging.

What is the difference between regular deposit and late deposit?

A regular deposit where you have deposited your week more than 60 days prior to your week and late deposit is when you have deposited your week 59 days to 2 weeks before.

How does each type of deposit affect my future exchanges?

A  regular deposit allows you to place a request up to 2 years in advance but with a late deposit you can only call at the earliest, 60 days prior to the travel date to see what is available.

If I want to travel back to my home resort at a different time than the week I own does the resort provide this service?

All exchanges, even those back to your home resort, are done through Interval International.

How does the Getaway Program through Interval International work?

These are weeks that are available to rent and you would call the Getaway Department at Interval International 60 days to 24 hours prior to travel to see what is currently available.

I do not want to use my week this year but wish to rent, how do I do this?

Simply, call the Reservations Dept. at
800.513.2820. Any Reservations Agent will be happy to discuss with you how the rental program works.

How much rental income can I expect and can I request the amount I am willing to rent it for?

There is no way to determine the amount of rental income as the nightly rate is determined by the source of the reservation and the rental agency cannot be bound by an owners specific request.

If my unit is rented when can I expect funds?

Approximately 90 days from the date of your week.

If I need additional nights, or I want to spend a weekend or a week can this be done through the resort?

Absolutely! Contact the Reservations Dept. at 800.513.2820 for availability and the discounted owner rates.

I intend to use my week at the Resort what to I need to do?

Each year you will receive a card from the Resort asking what your plans will be for the upcoming year. Just mark that portion of the card which indicates you will be arriving. This card is in two parts, you retain the upper portion as your confirmation.

What services can I expect from the resort?

We have a guest services department that sells discounted tickets to most area attractions, rental cars, transportation, babysitting and almost anything you would need to enjoy your stay in Florida.

What amenities are available?

Within our resort, there are 2 pools, 13 tennis courts, 1 basketball court, a complete fitness center & exercise areas, the Celebrity Day Spa, Chillie Hillie's Snack Shack, golf range & putting green, water sport rentals, planned activities for all ages, pool snack bar and many other fun things to do on property during your stay with us.

Do you have cribs and highchairs available?

Yes, on the card you receive regarding your plans, there is a place to mark to request either or both.

Click here for information on Exchanges.

Click here for Resale Updates.

To contact the Owner Services Department directly call 800.633.8980